• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Maintains harmony among workers and resolves grievances. Adjusts errors and complaints.
• Performs or assists subordinates in performing duties.
• Prepare the collateral file report from all branches for Sr. Lending Management’s review.
• Troubleshoot all computer issues relating to the loan portfolio. Interact with Jack Henry helpdesk to open and track cases until a resolution is achieved.
• Monitor for compliance to the policy, sick and vacation time for the loan dept.
• Prepare special reports as specified by Management.
• Correspond with all areas of the bank concerning loans.
• Communicate with customers and resolve any issues concerning loans, loan payments, etc.
• Correspond with Banks involved in Participation loans when necessary for loan repayment.

• Directly supervises five employees in the LOAN OPERATIONS.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, recommending for hire, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training, preferably in a Jack Henry core environment; or equivalent combination of education and experience.

• Ability to read, analyze, and interpret general business reports, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and draw and interpret bar graphs.

• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodations may enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts.
• The noise level in the work environment is usually moderate.
  

EXEMPT:  Yes
JOB CODE:  Level 8
LOCATION:  Main Office- London, KY
DEPARTMENT: Loan Operations           
SUPERVISOR:  Chief Financial Officer