General Questions
Q: What are the bank’s locations and hours?
A: Find our locations and hours
Mobile Banking & Mobile Deposit
Q: When I try to sign into the Mobile Banking App for the first time, I receive a message that it’s not active.
A: In order to use the Mobile Banking App, you must first enroll by logging into your Online Banking account. Log in to your Online Banking, go to Options > Mobile Settings > and follow the instructions to complete the enrollment. This step must be completed before you will be able to successfully login through our CVNB Mobile Banking App.
Q: How do I use Mobile Deposit?
A: You must first be enrolled to use our Mobile Banking App. Once enrolled, log into the Mobile Banking App and select Deposits from the menu, enter the required information. The service will show as disabled, until approved by the bank. Once your request is approved, you will receive a confirmation by email.
Q: Is there a limit on the number of checks or dollar amount I may deposit by Mobile Deposit?
A: Yes, there are limits on the number of checks and dollar amount that may be submitted by Mobile Deposit. See the limits below.
Consumer Mobile Deposit Limits
- Daily Check Limit: 10
- Daily Dollar Amount: $2,500
- Monthly Check Limit: 25
- Monthly Dollar Amount: $10,000
Commercial Mobile Deposit Limits
- Daily Check Limit: 20
- Daily Dollar Amount: $10,000
- Monthly Check Limit: 60
- Monthly Dollar Amount: $25,000
Q: What if I need my limit(s) raised for Mobile Deposit?
A: Contact CVNB Customer Service at 800-999-3126.